January 18, 2025
45 Fitzroy St, London W1T 6EB
The Celebrities Refund Policy

Refund Policy

Effective Date: 12/1/2024

At TheCelebrities.Store, your satisfaction is our priority. We aim to provide the best shopping experience and ensure you are happy with your purchase. If you’re not fully satisfied, please refer to our refund policy outlined below for assistance.

Eligibility for Refunds

We accept refund requests under the following conditions:

  • The item received is damaged or defective.
  • The item you received differs from the one you ordered.
  • The refund request is submitted within 7 days of receiving your order.

Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Items marked as final sale or non-refundable.
  • Digital products or downloads that have already been accessed.
  • Products that incur damage as a result of misuse, mishandling, or improper care by the customer.

Refund Process

To request a refund:

  1. Contact our support team at Admin@Thecelebrities.store with your order number and a brief description of the issue.
  2. Include clear photos of the item (if applicable) to help us process your request efficiently.
  3. After your request has been reviewed and approved, a confirmation email will be sent to you with the details of your refund or replacement.

Refund Method

Refunds will be returned to the same payment method used for the original transaction. The duration for funds to reflect in your account may differ based on your bank or payment provider.

Shipping Costs

  • If the return is a result of our mistake (such as receiving an incorrect or defective item), we will bear the cost of return shipping.
  • For other returns, shipping costs are non-refundable.

Cancellations

You can cancel your order within 24 hours of placing it. After this period, cancellations may not be possible if the item has already been processed for shipment.

Contact Us

If you have any inquiries regarding our refund policy, don’t hesitate to contact us at:

Thank you for shopping with TheCelebrities.Store. We value your trust and are committed to resolving any concerns you may have promptly and fairly.